Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically gathered when you use our website.

Personal Information

When you place an order, create an account, or contact us, we may collect the following personal information:

• Full name
• Email address
• Shipping and billing address
• Phone number

Payment Information

Payment transactions are processed through secure third-party payment processors. We do not store your credit card numbers, debit card numbers, or other sensitive financial information on our servers. Our payment processors handle all payment data in compliance with PCI-DSS standards.

Usage Data

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• Date and time of your visit

Cookies

We use cookies and similar tracking technologies to collect usage data and improve your browsing experience. For more details, please see the Cookies section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Orders: To fulfill and manage your purchases, including processing payments, arranging shipping, and providing order confirmations and tracking information.
• Communicate About Orders: To send you updates regarding your order status, respond to inquiries, and provide customer support.
• Improve Our Website: To analyze usage patterns, diagnose technical issues, and enhance the functionality, content, and user experience of our website.
• Comply with Legal Obligations: To meet our legal and regulatory requirements, including tax reporting and record-keeping obligations.
• Prevent Fraud: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Marketing (With Consent): With your explicit consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of marketing communications at any time.

3. Information Sharing

We do not sell, trade, or rent your personal data to third parties. We will never monetize your information by making it available to data brokers or advertisers.

We may share your information only in the following limited circumstances:

• Payment Processors: We share necessary transaction details with our third-party payment processors to securely process your payments.
• Shipping Carriers: We provide your name and shipping address to carriers (such as USPS, UPS, or FedEx) to fulfill and deliver your orders.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We take the security of your personal information seriously and implement a variety of measures to protect it:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
• Secure Servers: Your personal information is stored on secure servers with restricted access controls.
• Regular Security Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our security practices.

5. Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies to improve your experience and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as shopping cart management, account authentication, and security features. These cookies cannot be disabled.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on site, and any errors encountered. This data is aggregated and anonymous.
• Preference Cookies: These cookies remember your preferences and settings (such as language or display preferences) to provide a more personalized experience on return visits.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling essential cookies may affect the functionality of our website and your ability to place orders.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access Your Data: You have the right to request a copy of the personal information we hold about you.
• Correct Inaccuracies: You have the right to request that we correct any inaccurate or incomplete personal information.
• Request Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (such as record-keeping requirements).
• Opt Out of Marketing: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
• Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another controller where technically feasible.

To exercise any of these rights, please contact us at support@on1peps.com. We will respond to your request within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. If you click on a third-party link, you will be directed to that party's website.

We are not responsible for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at support@on1peps.com so that we can take appropriate action.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain your data for the following purposes:

• Order Records: Transaction and order data is retained for as long as needed to process your order, handle returns or disputes, and comply with tax and accounting obligations.
• Account Information: If you maintain an account with us, we retain your information for as long as your account is active. You may request account deletion at any time.
• Legal Requirements: Certain data may be retained for longer periods as required by applicable laws, regulations, or legal proceedings.

When your personal information is no longer needed, we will securely delete or anonymize it.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. However, we do not sell your personal information and have no plans to do so.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality based on your exercise of privacy rights.

To exercise your rights under the CCPA, please contact us at support@on1peps.com. We will verify your identity before processing your request and respond within 45 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice (such as an email notification or a prominent notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@on1peps.com

We are committed to working with you to resolve any concerns about your privacy and will respond to your inquiry as promptly as possible.